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After Hours Technician

Department:  Technical Services

Title:  After Hours Technician

Reports To:  Noel Polhemus

Status: Part –Time Hourly

Classification: Non-Exempt

SUMMARY

This position is an entry-level, early technical career position. The After Hours Technician will troubleshoot technical issues according to documented instructions, working with or escalating to more experienced technicians when necessary, and documenting their own work clearly. They will also be responsible with monitoring various systems for issues or emergencies. They will sometimes be required to participate in data entry, general maintenance, training programs, and other assigned projects. The Technician will perform all responsibilities in accordance with company standards, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

  • Demonstrate basic technology skills, with focus on expanding those skills
  • Utilize effective customer service methods to take client help-desk calls and create internal work tickets
  • Follow documented instructions to perform guided troubleshooting steps
  • Communicate effectively with both co-workers and clients  by using appropriate verbal, written and/or ticketing systems
  • Monitor systems for alerts and warnings and triage and/or escalate appropriately
  • Complete technical certifications and other training as requested
  • Seek out opportunities to collaborate with and learn from more experienced peers on additional projects


Send resume to: jobs@teamhuber.com with the subject line After Hours Technician.

If you have questions please contact:

Huber & Associates
attn. Ken Enloe Director of Human Resources
1400 Creek Trail Drive
Jefferson City, MO 65109
or e-mail to kenloe@teamhuber.com

Equal Opportunity Employer.