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Senior Field Systems Engineer – EUC

Department: Technical Services

Title:  Senior Field Systems Engineer – EUC

Reports To: End-User Computing Team Lead

Status:  Full-time

Classification: Exempt

SUMMARY

The Senior Field Systems Engineer will work with a team and independently to support a diverse set of clients in the public and private sector. They will use technical support and desktop management skills to ensure client workstations and network performance meet user requirements. They will provide support by troubleshooting technical problems, determine root cause and advise on appropriate resolutions.

This Senior Engineer will work both remotely, using RMM Tools, and on-site to complete assigned project-based work and must demonstrate good communication skills with co-workers and clients. The Engineer will perform all responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide hands-on technical support for all computer end-user related needs including troubleshooting desktop support issues, coordinating equipment installations, upgrades / moves
  • Diagnose computer hardware and software programs
  • Administer and support end-user technologies for wide range of clients
  • Understand and communicate respectfully technical information to all clients
  • Install, configure and maintain end-user technologies, including mobile technologies
  • Administer and troubleshoot basic network issues, file sharing services; add or upgrade end- user software and configure peripherals
  • Maintain documentation of  client issue resolution and related processes and procedures
  • Support common business and productivity software
  • Assist all clients with requests for technology services, repair or support and engage appropriate IT personnel via helpdesk ticketing system
  • Maintain confidentiality with regard to the all information being processed, stored or accessed by end-users on all networks by following sound security protocols
  •  Serve as a technology advocate and embrace ever changing technologies

OTHER SKILLS AND QUALIFICATIONS:

  • Minimum 2 years’ experience with Microsoft 365, Apple or Google G-Suite solutions
  • Minimum 2 years’ experience developing scripts and automating end user support activities
  • Minimum 2 years’ experience supporting software-applications and software troubleshooting

 


Send resume to: jobs@teamhuber.com with the subject line Senior Field Systems Engineer – EUC.

If you have questions please contact:

Huber & Associates
attn. Ken Enloe Director of Human Resources
1400 Creek Trail Drive
Jefferson City, MO 65109
or e-mail to kenloe@teamhuber.com

Equal Opportunity Employer.